How to Return Games on Meta (Oculus) Quest and Quest 2
If you’ve purchased a game on Meta (formerly Oculus) Quest or Quest 2 and find that it’s not what you expected, you may be wondering how to return it. Fortunately, Meta has a simple and straightforward return policy for games and apps purchased through the Quest platform. Here’s what you need to know about returning games on Meta Quest and Quest 2:
- Understand Meta’s return policy
The first step in returning a game on Meta Quest or Quest 2 is to understand the company’s return policy. According to Meta’s policy, you can return any app or game purchased through the Quest store within 14 days of purchase for a full refund. Alternatively, if you’ve played the game for less than 2 hours, you can also request a refund within 14 days of purchase.
Note that this policy only applies to app and game purchases made through the Quest store. If you’ve purchased content through another platform, such as Steam or the Oculus PC app, you will need to consult that platform’s return policy instead.
- Request a refund through the Meta website
To request a refund for a game or app on Meta Quest or Quest 2, you’ll need to visit the company’s website and navigate to the support page. Once there, select the “Request a refund” option and follow the on-screen instructions to complete the process.
Be prepared to provide some basic information about the purchase, including the name of the game or app and the date of purchase. You may also need to provide a reason for the refund, although this is typically optional.
- Wait for approval and processing
After submitting your refund request, Meta will review the request and determine whether it qualifies for a refund under the company’s policy. If your request is approved, you can expect to receive the refund within 5-7 business days.
Note that refunds are typically issued to the same payment method used to purchase the game or app. For example, if you used a credit card to purchase the game, the refund will be issued back to that same card.
- Uninstall the game or app
Finally, once your refund has been processed, you’ll need to uninstall the game or app from your Meta Quest or Quest 2 device. This will ensure that you don’t accidentally try to open or play the game again in the future, as doing so may cause additional issues with the refund process.
To uninstall an app or game, simply navigate to the Library section of your Meta Quest or Quest 2 device and locate the game in question. From there, select the game and choose the option to uninstall it from your device.
In conclusion, returning games on Meta Quest and Quest 2 is a simple process that can be completed in just a few steps. By understanding Meta’s return policy, submitting a refund request through the company’s website, waiting for approval and processing, and uninstalling the game or app from your device, you can easily return any unwanted purchases and get your money back.